During an initial consultation

• A relaxed conversation to understand how your business currently runs and where support would be most helpful

• A walkthrough of the practical tasks you’d like support with (admin, inbox, systems, Shopify, etc.)

• Clarifying priorities, boundaries, and what “good support” looks like for you

• An outline of how support could be structured going forward, including time and scope

• Space to ask questions and decide whether working together feels like a good fit

Duration:

• Initial consultation: 30 minutes

What’s included after the consultation (if you proceed)

• Clear agreement on scope, hours and communication

• Consistent, reliable support aligned with your way of working

• Careful handling of information with confidentiality and discretion

• Ongoing communication to keep things clear and steady